Mastering Process Improvement Course
 
SECC in collaboration with USAID/ICT Program organized an SEI official course on Mastering Process Improvement, this course was held from 14 to 18 Dec., 2003.
 
Instructor
 
 
Course Overview
 
  • This five-day course introduces members of a process group (e.g., PG, EPG, SEPG), those leading and facilitating process improvement activities, and those preparing to adopt a CMM® or CMMI® model to guide process improvement in their organization to a series of effective practices for process improvement. These practices address the intertwined challenges faced by change agents in conducting a process improvement effort.
  • The SEI's IDEALSM model, which is a high-level description of the phases of process improvement, serves as the framework for the approach taught in this class. The course provides a brief overview of the first two IDEAL model phases (initiating and diagnosing), then introduces the Process Change Methodology (PCM), which identifies activities needed to apply the last three IDEAL model phases (establishing, acting and learning). The eight stages of the PCM include: organizing and preparing for process improvement; conducting an organization scan; establishing technical working groups; understanding projects' current states; redesigning processes; developing whole product solutions; conducting pilots and evaluations; and facilitating organizational learning. The course discussion of each stage consists of activities and skill sets that a process group employs to accelerate broad adoption of new processes and technologies that support model goals.

  • The course consists of lectures and exercises that reinforce key course elements with ample opportunity for participant questions and discussion. After attending the course, participants will understand the activities necessary to implement process improvement using a CMM or CMMI model in their organization.
 
Topics covered
  The course consisted of the following topics:
  • Process improvement life cycle.
  • Process group and process improvement infrastructure.
  • Process change methodology (PCM).
  • Skills and knowledge associated with the PCM.
 
Audience
 
  • Those responsible for leading and facilitating process improvement in their organization .
  • Those preparing to adopt a CMM or CMMI model to guide process improvement in their organization. Enterprise executives.
 
Instructors Short Bio
  John F. Pellegrin:
  • John F. Pellegrin, member of the Technical Staff of Global Software Group, Motorola, Inc., Schaumburg, IL, manages the Software Process Improvement Consulting group.
    Mr. Pellegrin has over 30 years of experience in the field of software engineering. Ever since he joined the Motorola corporate organization, he has participated in critical initiatives in software quality, process, metrics, estimation, international software standards, organization assessments and testing technologies.
    He was also involved in the establishment of new software development centers.
    For seven years, Mr. Pellegrin represented Motorola at the Software Engineering Institute, and managed the deployment of Organization Self-Assessments across Motorola during that period.
    He has lead and participated in numerous SEI CMM assessments. He was a member and chairperson of the CMM Advisory Board at the SEI.
    Prior to joining Motorola in 1990, he held research and development positions at Bell Telephone Laboratories.
    Mr. Pellegrin holds a B.A. in Mathematics from Occidental College, as well as M.A. and Ph.D. degrees in the same field from Arizona State University.
    Email: John.Pellegrin@motorola.com.


Kathy Griffith:
  • Kathy Griffith is a Program Manager at Global Software Group, Motorola, Inc., in Phoenix, Arizona.
    Ms. Griffith's last assignment was management of a start-up of a new GSG software development center in Cordoba, Argentina.
    She is currently working on the creation of a GSG Malcolm Baldrige application and various GSG improvement programs.
    She has over 22 years of experience in software engineering, customer support, as well as software and manufacturing quality leadership.
    She has led and participated in numerous SEI CMM, ISO9000, and QS9000 formal and informal assessments.
    Prior to joining Motorola in 1994, she held operating system development, project management, and leadership positions at Honeywell/Bull.
    Ms. Griffith holds a Bachelors of Science in Computer Science from Central Michigan University.
    Email: Kathy.Griffith@motorola.com.
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