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Awareness seminar on Information Technology Infrastructure Library (ITIL) |
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SECC organizined a One-Day awareness seminar on "Information Technology
Infrastructure Library (ITIL)"
on 20 Nov., 2007 from 10:00 AM to 3:45 PM.
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Agenda
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10:00 AM
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Registration
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10:30 AM- 11:45 AM
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Session-1 (SECC Vision and Plan)
By: Dr. Gamal Mohamed Aly, Dr. Haitham S. Hamza
& Mr. Hossam El-Sheikh
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Welcome Remarks and Introduction |
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SECC Vision and Plans for ITSM in Egypt |
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Introduction to ITIL |
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ITIL Business Needs |
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11:45 AM- 12:00 PM
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Coffee Break
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Session-2 (ITIL Services in Egypt)
By: HP, IBM, Satyam & TecPlus
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ITIL Training and Consultation Services in Egypt
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Case Studies of ITIL Implementation
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Lunch
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Session-2 Cont'd (ITIL Services in Egypt)
By: HP, IBM, Satyam & TecPlus
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ITIL Automation Tools and Implementation Issues
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Relationships of ITIL with other ITSM Frameworks
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Session-3 (ITIL State-of-the-Practice in Egypt)
By: Orascom Telecom & Satyam
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Real-life Experiences with ITIL Implementation in Egypt
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Pitfalls and Lesson Learned |
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ITIL Economics and ROI
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Session-4 (Closing Session)
By: Dr. Gamal Mohamed Aly & Dr. Haitham S. Hamza
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SECC Action Plan for ITIL
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Q&A |
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Conclusions |
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Location
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- Smart Village Building B5, Conference Hall Ground Floor.
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