ITIL® Practitioner Certificate



For more than two decades, the ITIL® framework has been successfully applied to manage and operate IT services in various businesses and domains worldwide. In February 2016, a new ITIL® certificate; namely, the ITIL Practitioner was launched. The new ITIL® Practitioner qualification in IT Service Management aims to ensure that IT professionals are equipped with the core skills to adapt and adopt the ITIL® framework in their business. In addition, the qualification is designed to demonstrate that the members of the IT service management team are ready and able to initiate, implement, and manage successfully their planned IT service improvements initiatives.

The course aims at preparing the trainees to acquire the ITIL® Practitioner certificate by providing intensive hands-on exercises to understand and practice the key concepts of the ITIL® Practitioner qualification. ITIL® Practitioner is now part of the overall ITIL qualification scheme, and it contributes 3 credit hours towards the ITIL® Master certificate.

Topics to be covered

Target Audience Duration

2 Days.

Training Course Pre-requisites

Attendees must have attended the ITIL® Foundation Course or received the ITIL® Foundation Certificate.

Exam Pre-requisite

ITIL Practitioner Exam Info.

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